bj365 Privacy Policy

bj365 ("we", "us", "our", or "the Platform") is an online betting and casino platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We operate bj365.io and are committed to protecting the privacy of every individual who uses our platform.

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by bj365. Please read this policy carefully. This policy was last updated on 1 January 2026 and supersedes all previous versions of the bj365 Privacy Policy.

For the purposes of this Privacy Policy, "personal data" means any information relating to an identified or identifiable natural person — this includes your name, email address, phone number, payment details, device identifiers, and betting activity records held on your bj365 account.

bj365 collects the following categories of personal data from users of the platform:

Identity & Contact Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (for age verification — all users must be 21 or older);
• Residential address, including district, division, and postcode;
• Mobile phone number registered in Bangladesh;
• Email address used for account registration.

Verification Documents

• National ID card (NID), passport, or driving licence number and associated document images;
• Proof of address documentation such as utility bills or bank statements;
• Selfie or live photo for identity verification purposes where requested.

Financial Data

• bKash, Nagad, Rocket, or Upay mobile wallet numbers registered to your account;
• Bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported institutions;
• Visa or Mastercard details where card payments are used;
• Transaction history including deposits, withdrawals, and bonus credits in BDT.

Technical & Usage Data

• IP address and approximate geolocation at the time of login and platform activity;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used within the bj365 platform;
• Betting history, game preferences, and wagering patterns;
• Cookies and similar tracking technologies (see Section 9).

Communications Data

• Records of any communications between you and the bj365 support team, including live chat transcripts and email correspondence;
• Responses to surveys, promotions, or feedback requests.

bj365 collects personal data through the following means:

• Account registration: When you create a bj365 account, you provide identity, contact, and age verification data directly through the registration process;
• Account verification: When you submit identity documents or proof of address to complete the KYC (Know Your Customer) process;
• Deposits and withdrawals: When you add a payment method or initiate a financial transaction on the platform;
• Platform use: Automatically collected as you browse, bet, play games, or interact with features on bj365.io;
• Support interactions: When you contact our support team via live chat or email;
• Third-party verification providers: Where bj365 uses licensed identity verification services to confirm the authenticity of documents you have submitted;
• Fraud detection tools: Automated systems that monitor platform activity for patterns consistent with fraud, money laundering, or abuse of promotional offers.

bj365 does not collect personal data from sources other than those listed above. We do not purchase contact lists, and we do not source personal data from social media platforms without your explicit consent.

bj365 uses the personal data we collect for the following specific purposes:

bj365 will not use your personal data for any purpose other than those listed above without first obtaining your explicit consent or establishing a separate, documented legal basis for the new use.

bj365 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and bj365 — this covers account creation, payment processing, bet settlement, and customer support;
• Legal obligation: Processing is necessary to comply with applicable legal requirements, including anti-money laundering (AML) obligations, KYC requirements, and fraud reporting duties;
• Legitimate interests: Processing is necessary for bj365's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your fundamental rights;
• Consent: Where bj365 relies on your consent (for example, to send you marketing communications or personalised promotional offers), you may withdraw that consent at any time by contacting [email protected] or updating your account preferences.

bj365 does not sell, rent, or trade your personal data. We may share your personal data with the following categories of third parties, strictly for the purposes set out in this Privacy Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — solely to process your deposits and withdrawals;
• Identity verification providers: Licensed KYC and document verification services used to confirm the authenticity of identity documents you submit;
• Fraud prevention and AML services: Third-party risk intelligence platforms used to detect fraudulent activity and comply with anti-money laundering regulations;
• IT infrastructure providers: Cloud hosting, database, and technical infrastructure providers who process data on bj365's behalf under strict data processing agreements;
• Legal and regulatory authorities: Where bj365 is required to disclose personal data by law, court order, or instruction from a competent authority;
• Professional advisers: Lawyers, auditors, and accountants where disclosure is necessary in connection with legal proceedings, compliance audits, or financial reporting.

All third-party service providers who process personal data on behalf of bj365 are bound by contractual obligations to protect that data and may only process it for the specific purposes for which it was shared. bj365 does not transfer personal data internationally without ensuring appropriate safeguards are in place.

bj365 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Active account data: Retained for the full duration of your bj365 account and for a period of 5 years following account closure, in line with standard AML record-keeping requirements;
• Financial transaction records: Retained for a minimum of 5 years following the transaction date, as required for financial compliance purposes;
• Identity verification documents: Retained for the life of the account plus 5 years post-closure, or longer if required by regulatory obligation;
• Support communications: Retained for 2 years from the date of the last interaction, unless the communication forms part of an active legal dispute;
• Technical and usage data (anonymised): May be retained indefinitely for platform analytics once all personally identifiable information has been removed.

Upon expiry of the applicable retention period, bj365 will securely delete or irreversibly anonymise your personal data. Where you request deletion of your data before the natural expiry of the retention period, bj365 will assess whether the deletion request can be fulfilled without conflicting with legal obligations and will inform you of the outcome within 30 days.

bj365 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• Encryption in transit: All data exchanged between your browser or app and bj365 servers is encrypted using 256-bit SSL/TLS protocols;
• Encryption at rest: Sensitive personal data stored on bj365 servers is encrypted at the database level using industry-standard encryption algorithms;
• Access controls: Access to personal data within bj365 is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations;
• Two-factor authentication: Available for all bj365 user accounts to provide an additional layer of login security;
• Regular security audits: bj365 conducts periodic internal and third-party penetration testing and security assessments of its platform infrastructure;
• Incident response: bj365 maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights, affected users will be notified without undue delay.

While bj365 takes all reasonable precautions, no internet-based system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your bj365 account credentials, including your password and any OTPs issued to your registered mobile number.

bj365 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse usage patterns to improve our service. The following types of cookies are used on bj365.io:

• Strictly necessary cookies: Essential for the platform to function. These enable core features such as session management, login state, and security checks. They cannot be disabled without affecting platform functionality;
• Functional cookies: Remember your preferences such as language settings, display options, and previously selected payment methods to provide a more personalised experience;
• Analytics cookies: Collect anonymised data about how users navigate bj365.io, which pages are visited most frequently, and where users encounter difficulties. This data is used solely for internal platform improvement;
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other suspicious behaviour on the platform.

bj365 does not use third-party advertising cookies or share tracking data with external advertising networks. Most web browsers allow you to control cookies through their settings. Disabling strictly necessary cookies may impair your ability to use certain features of the bj365 platform.

As a bj365 user, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data bj365 holds about you at any time;
• Right to rectification: You may request correction of any personal data held by bj365 that is inaccurate or incomplete;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bj365's legal retention obligations;
• Right to restriction: You may request that bj365 restricts the processing of your personal data in certain circumstances, for example while a rectification request is being assessed;
• Right to data portability: You may request that bj365 provides your personal data in a structured, commonly used, machine-readable format;
• Right to object: You may object to processing of your personal data where bj365 relies on legitimate interests as the legal basis, and you believe those interests are overridden by your fundamental rights;
• Right to withdraw consent: Where bj365 relies on your consent to process personal data (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact the bj365 support team by email at [email protected] with the subject line "Data Rights Request". bj365 will respond to all valid requests within 30 calendar days. We may need to verify your identity before processing any data rights request.

bj365 is strictly an adult platform. Registration and use of the bj365 platform is limited to individuals who are 21 years of age or older. bj365 does not knowingly collect personal data from individuals under the age of 21.

Age verification is a mandatory step in the bj365 registration and account verification process. Where bj365 discovers that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on bj365, please notify us immediately at [email protected].

Parents and guardians are encouraged to make use of parental control software and to monitor the online activity of minors in their care. bj365 supports responsible gaming and the protection of vulnerable individuals at all times.

The bj365 platform may contain references to third-party services such as payment processors (bKash, Nagad, Rocket, Upay), game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), and identity verification services. Interactions with these third-party services are governed by their own privacy policies, which are independent of this bj365 Privacy Policy.

bj365 is not responsible for the privacy practices or content of any third-party service provider. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of bj365. Where bj365 shares your personal data with third-party processors, we ensure that appropriate data protection agreements are in place as described in Section 6 of this policy.

bj365 reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this policy, bj365 will notify registered members via the email address associated with their account and will update the "effective date" at the top of this page. It is your responsibility to review the current version of this Privacy Policy periodically.

Continued use of the bj365 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must discontinue use of the platform and may request account closure by contacting [email protected]. Prior versions of this Privacy Policy are available upon request.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which bj365 handles your personal data, please contact our support team using the details below:

• Email: [email protected]
• Subject line for data requests: "Data Rights Request" or "Privacy Query"
• Live Chat: Available 24 hours a day, 7 days a week via the bj365 platform
• Response language: English
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

bj365 aims to acknowledge all privacy-related enquiries within 2 business days and to provide a full response within 30 calendar days. For complex requests, we will inform you if additional time is required. This Privacy Policy was last updated on 1 January 2026.